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Terms & Conditions

Customer Care

🤝 Welcome to XLRGaming's Customer Care

At XLRGaming, we’re more than just PC builders — we’re your partners in performance. 💻⚡ Whether you're a first-time buyer or a long-time fan, our Customer Care team is here to make your experience smooth, stress-free, and satisfying from start to finish.

🛠️ Need help with your order?

From order updates to shipping questions, we’re here to keep you in the loop every step of the way. You'll never be left guessing — if something’s unclear, we’re just a message away.

❓ Have a question about a product?

Whether you're wondering which PC is right for your needs, what parts we use, or how a custom build works, we’ll give you honest, helpful answers — no tech jargon or upselling. 🎯

🔧 Experiencing a technical issue?

We’ve got your back. Our team offers lifetime tech support on all XLRGaming systems, so even months or years after your purchase, we’re still here to help troubleshoot and guide you through upgrades or fixes. 🧠💬

📬 Contact Us Anytime

Reach out through:

  • 📧 Email: support@xlrgaming.com

  • 💬 Live Chat (available during business hours)

  • 📱 Instagram DMs: @xlrgaming

We pride ourselves on fast replies, clear solutions, and real human support — no bots, no generic responses. Just passionate builders and gamers who care.

💡 Your performance is our priority.
Whatever you need, XLRGaming’s Customer Care is here to deliver it — with respect, reliability, and results.

Privacy & Safety

🔐 Your Privacy. Our Promise.

At XLRGaming, your privacy, safety, and trust mean everything to us. 💻🛡️ In a digital world full of data, we go above and beyond to ensure your personal information is protected, private, and never misused.

🧾 What We Collect — and Why

When you shop with us, we may collect essential info like:

  • 📧 Your name and email

  • 🏠 Your shipping address

  • 💳 Payment details (processed securely through trusted platforms)

We only use this information to process orders, improve your experience, and communicate important updates — no spam, no shady sharing.

🔒 How We Keep Your Data Safe

We use SSL encryption, secure servers, and strict internal access policies to ensure your data is locked down and protected:

  • 🔐 Encrypted transactions

  • 🔍 Firewall + anti-malware protection

  • ✅ Trusted third-party payment processors (like PayPal & Wix Payments)

  • 🧑‍💻 Staff access only on a need-to-know basis

🙅‍♂️ We Never Sell or Share Your Info

Your data is never sold, rented, or traded — period. We believe in building long-term trust, not making a quick profit at your expense.

🤝 Built on Trust

Whether you're browsing, buying, or just exploring, you can rest easy knowing that your personal information is safe, respected, and in good hands.
Transparency is core to who we are — if you ever have questions about how your data is handled, just ask! We’re here to answer with honesty and clarity.

🔎 Want more details?
Check out our full Privacy Policy or contact us directly at 📧 support@xlrgaming.com.

Wholesale Inquiries

🏪 Wholesale Inquiries – Let’s Build Together

Are you a retailer, tech store, gaming lounge, or content creator network interested in reselling high-performance PCs?
You're in the right place. 🎯💻

At XLRGaming, we’re passionate about delivering cutting-edge custom computers — and now, we’re opening the doors for strategic partnerships through our wholesale program. Whether you’re a brick-and-mortar shop or an online seller looking to expand your lineup, we’re ready to grow with you. 📈🤝

🚀 Why Partner with XLRGaming?

✅ Proven Performance:
Our PCs are built with premium, name-brand components and tested for reliability, ensuring every unit exceeds expectations.

✅ Unique Branding:
Each build comes with distinctive design themes, powerful specs, and the signature XLRGaming attention to detail — guaranteed to stand out on your shelves or site.

✅ Dedicated Support:
You’ll get direct access to our wholesale team, bulk pricing options, and post-sale tech support for you and your customers.

✅ Flexible Collaboration:
Whether you're looking to stock ready-to-ship systems or co-develop custom models for your brand, we’re here to make it happen.

💼 Who Can Apply?

We're actively looking to partner with:

  • 🖥️ Retail stores & boutiques

  • 🕹️ LAN centers & gaming lounges

  • 🧑‍💻 eCommerce platforms

  • 🎮 Esports teams & gaming influencers

  • 🏢 IT service providers & system integrators

📬 Ready to Start?

Reach out to us via:

  • 📧 Email: wholesale@xlrgaming.com

  • 📄 Wholesale Application Form (Coming Soon!)

  • 🗓️ Or schedule a call directly with our B2B team!

Let’s explore the possibilities — from bulk orders to co-branded builds, we’re excited to build powerful machines and meaningful partnerships. ⚙️🤝✨

Payment Methods

Payment Methods

💳 Accepted Payment Methods

At XLRGaming, we offer a variety of secure and flexible payment options to make checkout fast, easy, and stress-free. 🛒🔐

🔹 💳 Credit & Debit Cards

  • Visa ✅

  • Mastercard ✅

  • American Express ✅

  • Discover ✅

Fast, secure, and widely accepted for all online purchases.

🔹 🏦 Bank Transfers

Prefer direct payments? We accept verified bank transfers for large or custom orders.
💬 Contact us for details and routing instructions.

🔹 💰 PayPal

Use your PayPal balance or link it to your bank/card for fast, trusted payments.
🛡️ PayPal Buyer Protection included.

🔹 🪙 Buy Now, Pay Later / Financing Options

Break your payment into manageable chunks:

  • Shop Pay Installments (via Wix Payments)

  • Affirm or Klarna (where supported)

  • 0% APR options available for qualified buyers!

💸 Game now, pay later — no credit card required in some cases.

🔹 💳 Prepaid / Virtual Cards

We also accept prepaid Visa, Mastercard, and virtual cards issued by major payment apps (Cash App, Venmo, etc.) for supported purchases.

🔹 🪙 Cryptocurrency (Coming Soon)

We’re working on integrating Bitcoin, Ethereum, and other major cryptos for tech-forward shoppers. 🚀🧠

🚨 Need help with your payment?

We’re here to guide you through! Just reach out to:
📧 support@xlrgaming.com or 💬 message us through live chat.

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