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XLRGaming FAQ

  • How often does Xlrgaming hold giveaways, and what can customers expect from them?
    At Xlrgaming, we hold exciting giveaways every month to show our appreciation for our valued customers. These giveaways often include a range of high-quality gaming and computing products, such as custom-built PCs, gaming peripherals like keyboards and mice, graphics cards, and other essential accessories. By participating in our giveaways, you have the chance to win top-notch gear that can enhance your gaming or content creation experience. Keep an eye on our website and social media channels for updates on the next giveaway and details on how to enter.
  • What are the hours of operation for Xlrgaming, and how can I get help outside of those hours?
    At Xlrgaming, we understand that gaming and creative inspiration don’t follow a 9 to 5 schedule. That's why we're excited to offer round-the-clock support through our online chat bot, which is available 24/7! Whether you need help choosing the right custom PC components, troubleshooting an issue with your gaming rig, or simply have questions about our affordable computing solutions, our chat bot is always online and ready to assist. For more in-depth support, our dedicated customer service team is available during regular business hours, but rest assured, you can reach out any time and get the help you need through our chat bot!
  • What is Xlrgaming's return policy for custom-built computers and components?
    At Xlrgaming, we strive to ensure that you are completely satisfied with your purchase. If you need to return a custom-built computer or any components, we offer a hassle-free return policy. Simply request a return label from us within 60 days of your purchase. Please make sure that the product is in new condition, with no damage or missing parts, as this is crucial for the return process. Once we receive the product in the required condition, you will be eligible for a refund or exchange. Our goal is to empower gamers and creators with affordable custom computing solutions, and we stand behind the quality and satisfaction of our products.
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